Refund Policy

This policy explains how refunds work for orders placed with Keplerbay, the trading name of DT A I. Our online orders are sold by Paddle.com, our reseller and the Merchant of Record, so refunds are handled by Paddle under Paddle's Refund Policy, which applies to every online order.

1. How to request a refund

Go to paddle.net and select “Request refund”, or use the link on your receipt. You can also write to us at hq@keplerbay.com and we will help you. Approved refunds generally reach your original payment method within 14 days.

2. Your legal rights

Consumers in the EU, the EEA, the UK and some other countries have a legal right to withdraw from a purchase, usually within 14 days. Paddle's Refund Policy lists these rights and when they end. For customers in the United States and elsewhere, Paddle may refund requests made within 14 days of the transaction. Nothing in this policy limits the rights you have under the law of your state or country.

Chargebacks. Please contact Paddle or us before disputing a charge with your bank. A refund request is usually resolved faster, and a chargeback can suspend your account while it is reviewed.

3. If something is wrong with your video

Tell us first, in your project's comments or at hq@keplerbay.com. Fixes for mistakes on our side are always free and do not use a revision. If we cannot deliver what you ordered because of a technical issue, you are entitled to a replacement or a refund.

4. Subscriptions

A subscription renews automatically until you cancel it. You can cancel at any time from your account, or by writing to us at hq@keplerbay.com. No further payment is taken, and your plan and its video time stay available until the end of the paid period. Cancelling does not request a refund by itself: to ask for one, follow section 1.

5. Video time and paid changes

• When an order is refunded, your access to what it bought ends, including its video time.
• If we decline a paid change request on a project, its payment is refunded.
• Seconds spent on a change request are returned to your balance if we decline it or you withdraw it.

6. Contact

Questions about this policy: hq@keplerbay.com. Our Terms and Conditions cover the rest of how we work.